01☎
Call groups and routing
Calls ring the right employees at the right times, with clear backup rules.
Cloud telephony · Available everywhere
One number. One team. — Ready to work anywhere.
Cloud telephony connects the office, mobile phones and remote work in one central phone system. Calls are routed appropriately, documented and, if required, connected to your CRM — without an on-site PBX.
✓ Numbers and call groups✓ CRM connection available✓ For office and remote teams
nextfirma.CLOUD CALL
NEXT STEP
The right call reaches the right person.
Call → Team
- 1Identify number and requestAKTIV
- 2Route it correctly→
- 3Document the result→
✓Structured and readyPersonally supported
1central phone system
Anywherein the office and on the move
Livestatus and availability
CRMassign calls
Telephony without location limits
Stay available while keeping the full overview.
Cloud telephony works for small teams as well as multiple departments, locations or external employees.
02◎
CRM and contact history
Contacts can be identified, calls assigned and follow-up tasks made visible directly in the sales process.
03▥
Recording and reporting
Depending on the setup, call recording, reporting and quality assurance are available subject to legal requirements.
A clear process
Configure numbers, teams and workflows properly.
You can always see what has already been completed, what happens next and which decision is required from you.
- 01
Plan availability
We clarify numbers, opening hours, teams, backup arrangements and routing.
- 02
Select the right solution
The provider and scope depend on call volume, countries, CRM and required automation.
- 03
Set up the phone system
Call groups, announcements, devices, apps and users are configured and tested.
- 04
Connect CRM and reporting
Calls, contacts, activities and follow-up processes are connected where useful.
The Nextfirma difference
The technology stays in the background.
Employees should make and receive calls without understanding a phone system. The interface is therefore reduced to the features they genuinely need.
- ✓Existing numbers may be ported after review
- ✓Desktop, app and compatible devices
- ✓Call groups, queues and time-based routing
- ✓Expandable with voicebot and sales dialler
Frequently asked questions
What you should know before getting started.
Clear answers without fine print. We clarify the details of your specific project personally.
Can I keep my existing phone number?+
In many cases, number porting is possible. The provider, contract status and number type must be checked first.
Does cloud telephony work for remote teams?+
Yes. Depending on the solution, employees can work via desktop, app or compatible phone.
Can calls be recorded?+
Technically this is possible with some providers. Consent, data protection and employment-law requirements must be observed.
Can telephony be connected to Pipedrive?+
Yes, where a suitable integration or interface is available. We review the exact scope before setup.
Ready for the next step?
Your customers should reach a person — not five systems.
Tell us your numbers, employees, locations and current problem. We plan the right cloud telephony setup.